Mom says airline lost 12-year-old daughter at Florida airport

A woman says she was terrified after she learned her daughter was found wandering Miami International Airport alone.Monica Gilliam told NBC Miami that she put her daughter on a flight from Chattanooga to Miami as an unaccompanied minor to visit her father.A flight attendant was supposed to escort the child to her father once she landed. She was also given a lanyard and wristband with her dad’s information.“They should have walked her to the gate and handed her off to her dad only after checking his ID to match with the information I gave them,” Gilliam said.Instead, the 12-year-old was left wandering alone in the airport for half an hour, Gilliam said.“The thought that someone could have taken her is terrible,” she said. “I’m still having bad dreams about it.”The girl eventually called her father and he was able to talk her through how to get to him. Gilliam said the airline didn’t realize the girl was missing until about an hour after she landed.”The manager of American Airlines in Miami called me and said ‘your child is missing,’” Gilliam said.Gilliam posted her experience on TikTok and it went viral.In a statement to NBC 6, American Airlines said: “American cares deeply about our young passengers and is committed to providing a safe and pleasant travel experience for them. We take these matters very seriously and are looking into what occurred. A member of our team has reached out to the customer to learn more about their experience.”Gilliam said she’s rejected the airline’s offers of free flights to make up for the ordeal.

A woman says she was terrified after she learned her daughter was found wandering Miami International Airport alone.

Monica Gilliam told NBC Miami that she put her daughter on a flight from Chattanooga to Miami as an unaccompanied minor to visit her father.

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A flight attendant was supposed to escort the child to her father once she landed. She was also given a lanyard and wristband with her dad’s information.

“They should have walked her to the gate and handed her off to her dad only after checking his ID to match with the information I gave them,” Gilliam said.

Instead, the 12-year-old was left wandering alone in the airport for half an hour, Gilliam said.

“The thought that someone could have taken her is terrible,” she said. “I’m still having bad dreams about it.”

The girl eventually called her father and he was able to talk her through how to get to him.

Gilliam said the airline didn’t realize the girl was missing until about an hour after she landed.

“The manager of American Airlines in Miami called me and said ‘your child is missing,’” Gilliam said.

Gilliam posted her experience on TikTok and it went viral.

In a statement to NBC 6, American Airlines said: “American cares deeply about our young passengers and is committed to providing a safe and pleasant travel experience for them. We take these matters very seriously and are looking into what occurred. A member of our team has reached out to the customer to learn more about their experience.”

Gilliam said she’s rejected the airline’s offers of free flights to make up for the ordeal.

Contributed by local news sources

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